>> captions by: caption colorado comments@captioncolorado.com good morning to our you viewers in the west. it is monday december 2, 2013. welcome to "cbs this morning." it went flying a survivor describes the deadly train derailment in new york city. controls tells investigators. the white house declares victory fixing the obama care website. >> what caused the crash that killed the actor paul walker. and what amazon.com learns about drone delivery. >> first we look at your world in 90 seconds. >> people were screaming.

>> i thought i'm going to die. >> federal investigators look into the deadly derailment in new york city. >> at least four people were killed after the commuter train jumped the tracks as it rounded the curve yesterday morning. >> we're eager to hear the results of the investigation whatever it is. >> the white house says the newly launched website has made progress from the disastrous begins. >> they've taken the step to come back. >> amazon.com or ebay. >> the government rejected political trade deals with the european union. >> freezing rain in massachusetts causes a huge pile up. more than 70 cars and three tractor trailers crashed on the interstate. >> i knew i was going to hit somebody or something. >> the passenger on board may

have tuberculosis. >> online sales could reach $2 billion. >> you look lovely. are you married? >> no. >> well i am. don't get ideas. >> the referees changed their mind. >> they screwed this thing up. >> never seen anything like it. giants stay a live. >> all that matters. >> are we safer now than a year ago or two years ago? i don't think so. >> i think terror is up worldwide. >> on "cbs this morning." >> companies have short life spans charlie. amazon will be disrupted one day. >> i would love for it to be after i'm dead. welcome to "cbs this

morning." good morning norah. >> good morning charlie. >> hope you had a great thanksgiving. >> i did. welcome back. >> hundreds of thousands board commuter trains to work today. there are unanswered questions on the east coast about the deadly derailment in new york city. four passengers were killed yesterday, more than 60 others hurt. >> the train skidded off the tracks. several cars jumped the track rounding the sharp curve along the river. cars are still scatter along the railroad that remains closed. good morning to you. >> reporter: good morning charlie, norah, viewers out west. constant activity all night including the use of cranes to take cars derailed and set back on the tracks. it's a testament to violence that happened here yesterday. some of the cars are on their side some 30 feet from the track. it was a peaceful sunday morning commute transformed by

screeching metal and screams. >> reporter: it was right around 7:20 a.m. sunday when the manhattan bound train jumped the tracks violently tossing passengers. >> i got thrown across back and forth. it came to a halt. a lot of screaming everywhere. >> reporter: all seven cars and the locomotive derailed with one stopping short of the river. her 19-year-old cousin was on board. >> she hit the side of her face on the glass and it shattered. it started to roll. she grabbed onto the railing and wrapped herself like a monkey around it while it was rolling until it stopped rolling. >> reporter: like many passenger joel has dozed off after the train made the sharp turn j. you could hear the unbelievable

screeching thoiz inging noises that occurred. i said to myself i think this is going to be it. we're done. >> within minutes, witnesses say first responders were on the scene pulling people to safety injured rushed to hospitals. >> there was one gentleman with a spinal cord injury that could be serious. >> emergency crews used air bags to search for victims under the wreckage wreckage. three of four that died were thrown from the train. donna smith and jim lovell were among the victims. it's not clear how fast the train was going as it made the fatal turn. william rockefeller jr. was among those treated. >> nobody knows what's happened in terms of why the accident occurred. what is clear is that there are four people who lost their lives.

it's very tragic. >> reporter: as bad as this was, railroad officials say it could have been much worse if it happened on a weekday morning. yesterday the train was about half full. >> this is metro's fourth major mishap in six months. this is the first deadly computer accident in the commuter history. jeff has the investigation from the bronx. >> reporter: good morning out west. the train engineer told first responders he tried to apply the brakes heading into the curve. he felt the train was not responding. this information comes as the investigators try to figure out what went wrong. investigators from the national transportation safety board recovered the black box which will show how fast the train was going and if it was functioning properly when it left the tracks. the team spent sunday combing

the overturned rail cars searching for clues on the ground. >> our mission is to understand not just what happened but why it happened with the intent of preventing it from happening again. >> reporter: the former chairman of the ntsb. >> they're going to be looking at track signals, the the event recorder where they'll do downloading and ultimately do analysis. >> reporter: the seven car commuter train was traveling south powered by the diesel locomotive pushing the rear. the speedometer is 70 miles per hour but drops to 30 miles per hour where the tracks begin to curve. >> it's not the fact it's a curve. we've always had this configuration. we haven't had accidents. there has to be another factor. >> reporter: the investigation has only just begun. many times what we believe is the real cause of an accident turns out it is not that cause.

>> very accidents are just one thing. >> reporter: investigators will examine every inch of track in the crash area and review maintenance records for the locomotive and rail cards. they'll interview masspassengers and crew members on board also. the ntsb will explore if the past incident affected this derailment. >> reporter: there's another derailment that factors into this. in may near bridge port connecticut an eastbound commuter train was struck by a westbound commuter train. there were no fatalities. investigators found there was a flaw in the track near where the train derailed. first thing investigators did here on scene was examine the tracks. charlie and norah.

>> thank you. two months after the disastrous launch, healthcare.gov has a new look this morning. an obama administration official says the website has new life.pthe health and human services department met this weekend's self imposed deadline removing 400 bugs from the site. the project needs to prove itself to insurance customers. major garrett is at the white house. good morning. >> reporter: good morning norah and charlie. troubleshooters from google microsoft and other companies was brought in to fix the website. two months late the white house says the website is far from perfect but at least usable. the administration says its poorly designed health care website is operating 95% of the time. that looks good compared with this fact. one full month after obama care launched healthcare.gov was only available 43% of the time. the department of health and human services says error rates

meaning website freezes and failures is less than 1% now. response time is how long consumers wait to perform a simple task have declined from 8 seconds to less than 1. jeffrey, the specialist, told reporters on the conference call that the website is on the mend zwlchlt we executed hundreds of software fixes and hardware upgrades. the site is now stable and operating at its intended capacity with greatly improved performance. >> democrats who's political fates are tied to obama care appear satisfied. >> if that's the case then that's good news. what this really is about is the technology challenges. >> reporter: republicans remain skeptical. >> you never get a second chance to make a first impression. the first impression was terrible. i think it's going to be an unfolding disaster for the president.

>> reporter: president barack obama 's approval ratings have sunk to record lows a midst the roll out. the former top white house advisor called it a tough patch that's about to bend. >> it's not just the health care. let's fast forward to the state of the union and months after. a lot of people signing up hopefully no washington shutdowns. >> reporter: the next test comes in two weeks when the white house expects the surge of consumers that want to get health care coverage before january 1st. the white house is not launching the big enrollment campaign this week. it wants consumers to do what a customed to wait. sheriff deputies in california are trying to learn what led to the death of a movie star. actor paul walker was killed in a fiery crash saturday. he's best known for his work in the "fast & furious" series.

kevin is in los angeles. good many. >> reporter: as you can see, fans have turned the site into a memorial. today it was confirmed by authorities speed played a part in the one car accident. this investigation is far from over. this is the crash site moments after actor paul walker and long time friend roger rodas left a fundraising event in california saturday. their car hit a pole and burst into flames. walker is seen next to the 2005 porsche carrera just before they drove away. >> paul walker jumped in the passenger seat. looked at guy, said i'll be back in five minutes. that never happened. >> reporter: sheriff detectives tell them speed was a factor but it will take time to determine how fast the car was going and

whether or not skid marks at scene are part of the investigation. >> walker was best known for his starring role in the "fast & furious" production franchise. production on the film has been suspended with crucial scenes involving walker. a friend was inconsolable as was walker's father when he spoke to cbs news. >> i was proud of him every day of his life. he was always doing stuff for us. >> the coroner's office says it will take two to three days to confirm the victims' body. the bodies were burned so badly they need to wait on dental records. >> he said the same thing to me. >> i was here just hours after the explosion sunday morning.

i was struck by how violent the explosion was. there was 150 yard debris field. stuff was thrown up on buildings. i saw a man climbing the tree to grab a piece of the wheel well. really has shook a lot of people. charlie, norah, back to you. >> thanks kevin. ukraine is facing a problem this morning. they're demanding the country's president step down. sunday, more than 300,000 flooded the streets in protest defying the court order. mark is tracking the developments from london. >> ukraine has a split penalty and the two have been at war. one side looks toward berlin london, new york. the other sees the cultural and economic priorities tied to moscow you and russian power in every sense. >> the two sides formed up like

medieval ar mirmyiesarmies. on one side furious about the backing away from the deal joining the union. on the other side the security forces intent on not letting the protest get a foothold in independence square. police use flash bombs to disrupt the crowd. the more force used, the angrier the crowd got. the hard core protestors launched their own assault. massive proof test brought the government down here nine years ago in what has come to be known as the orange revolution. this time the protestors had a road dig tore break into the president's office. one group managed to get into city hall. the real threat is russian

president vladimir putin and his threats to cut offer the supply which he has before. >> the party called punch leader here. >> where do you want to live? you want to live in european country with human rights or where you have nothing to say? >> this morning things were calmer. protestors were still there. >> this is about heat in the cold winter. it's primarily about power. moscow sees ukraine as part of the influence. the government accepts that reality even if more western thinking elements of the population do not. >> thanks mark. vice president joe biden arrived in tokyo this morning, first stop on his week long trip to asia. the visit comes as japan and china clash over the communist

nation's air defense zone. biden goes to south korea later this week. he'll visit the zone along the heavily armed border with north korea. that comes after he attends the ceremony honoring american troops killed in the war. benjamin netanyahu met with the pope francis to discuss talks of iran and security threats against jerusalem. it's the first meeting between the two. tech companies are using lobby bying lobbying to prevent spying. the los angeles times looks at residents of the alaska town that raced to help victims of a plane crash. it went down friday near st. marys in the southwest. four a board were killinged. six survived. locals took trucks and snow

mobiles. they found the plane after the juried survivor led the way. plane in phoenix saturday from austin was held after landing. passengers were told someone on the flight had tuberculosis. they were allowed to leave after being taken to the isolated area. cdc says no infection is confirmed. same sex weddings begin joer overnight in hawaii. dozens tied the knot as soon as it game legal. 16 states and the district of columbia have legalized same sex marriage. 16% of drivers lack coverage. some states are going to yank license plates from those uninsured and have the right to

sue after wards. the jade rabbit is said to arrive in december. china would soft land on the moon. the jade rabbit will study one more day before the big chill, some clouds moving in now. we have some patchy dense fog this morning some of the visibilities to about a quarter mile or less in some spots. we are seeing some of that outside right now into san francisco will slowly break up this morning leaving behind some sunshine and a few more clouds coming our way. in fact, high pressure going to bring us one last day of some mild temperatures. after this things going to change. 60s around much of the bay area. but by tomorrow, we struggle to get into the 50s. maybe even a chance of showers at least along the coast. >> announcer: this national weather report sponsored by toys "r" us. make all their wishes come true.

is america less safe than we think? new bipartisan fear over the terror threat to our downcountry. john miller has who poses the greatest risk. families are upset after the helicopter crashes into the pub. the difficult search is unfolding this morning. amazon delivers the unexpected on 60 minutes. >> let me show you something. >> oh my god.

this is octocoppers. >> the news of releasing drones. stay tuned for your local news. "cbs this morning" returns in the morning. is up after this break. stay tuned for your local news. >> announcer: this portion of "cbs this morning" sponsored by big lots!. happy holidays from big lots!. surprising sales every aisle every day. chili's lunch break combos starting at just 6 bucks like our new santa fe chicken quesadilla burger bites sandwiches, and more served with fries and your choice of soup or salad. chili's lunch break combos starting at 6 bucks. more life happens here. [ female announcer ] right when you feel a cold sore, abreva can heal a cold sore in as few as 2 1/2 days

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>> your realtime captioner is mrs. linda m. macdonald good morning. it's 7:26. i'm frank mallicoat. get updated on bay area headlines. no reports of damage after two earthquakes hit gilroy overnight. the first was a magnitude 2.5, then a 3.7 at 2:05 this morning. that oakland teen set on fire on an a.c. transit bus will return to school today. luke "sasha" fleischman returned home from the hospital last week. police say the attack was partially motivated by homophobia. san francisco's muni agency is reminding riders to be on alert over the holidays. robberies and cell phone theft are problems on buses. muni wants people coming to the city to be careful with their belongles. traffic and weather coming up.

the hands that drive a subaru... ...are the hands that do good things for the whole community: the environment, seniors kids, and animals. that's why we created the share the love event. by the end of this year, the total donated by subaru could reach 35 million dollars. you get a great deal on a new subaru. we'll donate 250 dollars to a choice of charities that benefit your community. it feels good to be a helping hand.

good morning. chp issued a traffic alert now due to this closed off-ramp. it's eastbound 92 to el camino real. the off-ramp is shut down for an accident there on the street. otherwise, bay bridge still has a fog advisory in effect issued this morning for the eastern side of the bridge and the toll plaza where the metering lights are on. and it is backed up towards the maze. that is the latest "kcbs traffic." here's lawrence. >> we are seeing some patchy, dense fog around the bay area, be careful going out. toward the beach very gray there, some of the visibilities less than a quarter of a mile. got some cold air coming in our direction that will be the big weather story for the week. temperatures going to be dropping rapidly today not too bad mainly in the 60s. by tomorrow, we struggle to get into the 50s in some spots. and maybe even a few showers. ^

at minnesota's mall of america one manmade it rain. serge vorobyov tossed over the railing $1,000 in bills. he said he was going through a divorce and wanted to spread some holiday cheer. >> way to go serge. >> what's bad about that? coming up this half hour amazon has nearly a quarter of a billion customers. jeff bezos is looking for a new way to make them happy. we'll see you what surprised us from last night's "60 minutes" report. plus amazon isn't the only company that did well this weekend.

melody hob mellody hobson is in our toyota sale and looks at record sales is and looks at whether it paid off opening on thanksgiving day. that's ahead. a warning from the chairs and house of the senatenat inenate innatenate intelligence committees. dianne feinstein and michigan's mike rogers believes the states are less safe than a couple of years ago. >> the fatalityies are way up. the numbers are way up. there are new bombs, bombs that go through magnetometers. the bomb maker is still alive. there are more groups than ever. and there is huge mall everybody lands out there. >> our cbs correspondent john

miller. >> good morning. >> what are they saying about we have serious issues about our security? >> i thank have a point. they're talking about a couple of things. one is scale. if you ask either one of them can you expect to see an attack like 9/11, multiple locations with 3,000 people killed a half a million dollar operation that unfolded over three years, they would say no. what they mean is we're in much more danger of smaller attack because of a couple of factors. number one syria. you have a war that's been going on a relatively short time where you have estimates that rage between 3,000 and 5,000, some high estimates say 10,000 foreign fighters there. you could say, according to the estimate you know 1,500 of those are from winner europe great britain. at any one time my colleagues in the fbi say that they are tracking 20 or 2 dozen americans

of that number be. that means you've got hardened fighters being trained in weapons and explosives. they're going to come home and they're going to -- and a number of them are going to want to not stop fighting. when that comes home that's a problem. >> we heard chairman mike rogers saying the issue is al qaeda has me as the ta sized. is that what he means by these other groups? >> that's what he means. there's al qaeda central and then core affiliates directly connected to headquarters. that's why al qaeda and pakistan are giving orders in yemen. other the you have al nusra in syria. you have all these groups that are reading from the same narrative as al qaeda that have no connection to the core and they're expanding. >> rather quickly, on the one hand there's a group on the other hand they have weapons and

new development there. what's to fear? >> so i think what you have to fear is the basics. which is if you look at bullets and bombs you have a situation where you could see more attacks like the mumbai attack or much more recently the westgate mall attack in kenya. high impact low tech low cost. >> and being able to get through airport -- >> and the new bombs. the new bombs which, you know the underwear bomb the printer bomb which are very hard to detect and not that hard to make. >> john miller thanks. the death toll rose to nine this morning in a helicopter crash in glasgow, scotland. the chopper slammed into a crowded pub friday. this morning investigators say the pilot did not put out any emergency calls. charlie d'agata is in glasgow. >> crews have been working throughout the weekend, but earlier this morning, we watched as they were finally able to lift that helicopter out of the gaping hole in the roof. but it has been anning amazing wait for relatives who still fear that their loved ones are still trapped inside.

a full 60 hours after the police helicopter plunged into this pub in downtown glasgow, a crane carefully lifted it out. virtually in one piece, and set it down just outside the building. police warned there would be more bodies beneath the wreckage and the discovery of a ninth victim last night proved those fears were right. john says he's sure his father is in there, too. >> i'm enraged. i want my dad. >> reporter: he's not alone. ian said his heart sank when he heard about the crash on friday night. >> i knew. >> reporter: he knew his son mark was inside. and he's heard nothing since. >> we're most concerned about the helicopter and the investigation afterwards. >> reporter: the police say they couldn't get to the bodies because the helicopter was in the way. and they couldn't remove it without ensuring the safety of everyone around.

>> the uncertainty for the families of those who have died is at the front of our minds. it remains our absolute priority to give clarity to those affected, as soon as we are able. >> reporter: nancy primrose was there the night it happened. she said it felt like a bomb went off. >> i'm here i'm alive, and i'm so grateful. i cannot believe i come out of there. >> reporter: you were right under it. it's a miracle you survived. >> i cannot believe it when i see it. >> reporter: now that they have the helicopter out investigators can get a closer look and try to figure out what brought it down. we spoke to manufacturers who told us it's simply too early in the investigation to tell but there's some speculation about damage to the fuel line that would have caused both engines to fail. for "cbs this morning" i'm charlie d'agata in glasgow, scotland. >> thank you charlie. the first numbers are in for this year's holiday shopping stores that opened on thanksgiving day and offered specials and saw a 27% jump in

traffic and for the first time online buys reached more than $1 billion. >> but for the holiday weekend as a whole, brick and mortar stores saw people spending only about $407 that is 4% less than last year. cbs news contributor and analyst mellody hobson is with us. >> good morning. >> good morning. >> so traffic up. spending down. is this a concern for retailers? >> well i think that there is some concern. there's been some warnings put out there by the major retailers. macy's walmart they've taken their guidance down to wall street saying we're a bit tentative and worried. remember, holiday season is make or break. 20% to 40% of annual revenues come during this time of the year. so it really does matter. i think if they hit the target which is being up 3.5% this year, they will be very very happy. i don't think this will be a barn burner. >> but christmas may be okay. >> i think it may be okay. but the economy remains fragile. especially at the lower income level. and i think that has the retailers very, very nervous.

people are absolutely looking for bargains. promotions are top of mind. 50% of shoppers this weekend said they were looking for a bargate, looked for promotions before they went to the store. a third said that they compared prices. through their device smartphone tablet whatever they were carrying around because they are armed and ready and will not buy until they see bargains. i call it a promotional arms race that's going on amongst the retailers. >> okay my inbox is a promotional arms race. there's a sale on everything. >> and most people today know how to seek information better than they've ever done before because of the online femme on none. >> that's right. the online has not increased the amount of shopping people are doing it's increased the ways they shop. that billion dollar number was significant and there's certainly more of the weekend spending was on line 44%. four out of every ten americans bought something online this weekend. but, the whole lines between brick and mortar and online have really blurred.

because if you're macy's or walmart or jcpenney your online business is robust as well. >> speaking of amazon. >> yes. now you can get it by drone apparently in the next five years, whatever you buy. >> thank you. and today on cyber monday amazon says it's going to sell more than 300 items every second. founder and ceo jeff bezos brought "60 minutes" behind the scenes and unwrapped one thing that you can't buy on amazon but it may end up at your door one day. that story is next right here on "cbs this morning". ♪ me and you... ♪ ghirardelli squares chocolate... ♪ a little rendezvous ♪ savor our luscious filling combined with our slow melting chocolate. ♪ that little reward for all the things you do. ♪ only from ghirardelli.

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last night on "60 minutes" we got a rare look at how amazon does business. it delivers to 225 million

customers around the world. founder and ceo jeff bezos is taking the company's need for speed to new heights. >> reporter: during our visit to amazon's campus in seattle, bezos kept telling us that he did have a big surprise something he wanted to unveil for the first time. >> let me show you something. >> oh, man. oh, my gosh. >> this -- this is -- these are octocopters. these are effectively drones but there's no reason that they can't be used as delivery vehicles. take a look to see how it works. >> we're talking about delivery here. >> we're talking about delivery. there's an item going into the vehicle. i know this looks like science fiction. it's not. >> wow. >> this is early. this is still years away. drops the package. >> there's the package. >> you come and get your package. >> we can do half hour delivery and we can carry objects up to 5

pounds which covers 86% of the items deliver. >> what's the range of the fulfillment center -- >> they could be a 10-mile radius from the center. it could cover vary yaus areas of the population. it won't deliver everything. these are electric motors, so this is all electric. it's very green. better than driving trucks around. this is all an r & d project. >> with drones there's somebody sitting in front of a screen. >> not these. they're autonomous. you give it instructions. >> what's the challenge? >> the hard part is putting all the redundancy all the reliability, all the systems you need to say, look this thing can't land on somebody's head while they're walking around in the neighborhood. >> it's not good. >> i don't want anyone thinking

it's around the corner. >> years mean five ten --? >> i'm at onity mist. it can't be earlier than 2015. we have to get the rules from the faa. could bit four five years? i think. so it will work. it will happen and it's going to be a lot of fun. >> reporter: with the drones taking flight amazon is racing the stakes in the race for faster delivery. >> quite amazing. >> it was a great piece. amazon is something i use several time as day. it's so visionary, and yet on a quarterly basis, amazon shows very little profit and is beloved by the investors? >> they know market shares go up. all the money he's making rather than giving it away in terms of

dividend is going to build new fulfill meant centers and things like this. jeff says watch the kind of company we're building and he's able to. it was a surprise to see drones being used in the future. >> it really was a surprise? >> a surprise. nobody knew. i thought it would be a top box. everybody said settop box. >> no. it's not the telephone. i had no idea. >> the drones. >> the drones are amazing. >> there's more on that. i watched your "650 minute0 minutes overtime." they're great features. producers take you inside the moment amazon one more day before the big chill, some clouds moving in now. we have some patchy dense fog this morning some of the visibilities to about a quarter mile or less in some spots. we are seeing some of that outside right now into san francisco will slowly break up

this morning leaving behind some sunshine and a few more clouds coming our way. in fact, high pressure going to bring us one last day of some mild temperatures. after this things going to change. 60s around much of the bay area. but by tomorrow, we struggle to get into the 50s. maybe even a chance of showers at least along the coast. coming up, the inside story of a whistle blowers who exposed a secret u.s. government program that sent thousands of guns into the hands of mexico's drug cartels. that's ahead only on "cbs this morning." i don't just make things for a living i take pride in them. so when my moderate to severe chronic plaque psoriasis was also on display, i'd had it. i finally had a serious talk with my dermatologist. this time, he prescribed humira-adalimumab. humira helps to clear the surface of my skin by actually working inside my body. in clinical trials, most adults with moderate to severe plaque psoriasis

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well, this is an idea getting eggs from your backyard is great but urban farmers say it's not all what it's cracked up to be. why they're scrambling to get rid of their hens. that's ahead on "cbs this morning." i'll take 'em. i said to message me not post it in the comments. i disregard your request. c'mon man. no! you went rogue. now look at us. having it out in the comments section. dude, you've turned into a monster. you made me this way. trouble understanding others on the phone [ male announcer ] in honor of the important things you do due to a hearing loss? get the new lg g2 free this cyber monday visit sprintcaptel.com or call 877-805-5845. only at sprint.com. ♪ ♪ [ female announcer ] if you love natural creamers you'll love coffee-mate natural bliss. made with only milk... cream... sugar...

and a touch of flavor. coffee-mate natural bliss. simply put it's naturally delicious. [ paper rustles, outdoor sounds ] ♪ ♪ [ male announcer ] laura's heart attack didn't come with a warning. today her doctor has her on a bayer aspirin regimen to help reduce the risk of another one. if you've had a heart attack be sure to talk to your doctor before you begin an aspirin regimen. vo: it's that time of year again. medicare open enrollment. time to compare plans and costs. you don't have to make changes. but it never hurts to see if you can find better coverage, save money, or both. and check out the preventive benefits you get after the health care law. open enrollment ends december 7th. so now's the time. visit medicare.gov or call 1-800-medicare

> >> your realtime captioner is mrs. linda m. macdonald good morning, everybody. it's 7:56. i'm michelle griego. bart's two biggest unions are working on a lawsuit against the transit agency over their contract dispute. the "san francisco examiner" reports a union official said a suit could be filed this week. the issue is the tentative contract the union members approved in october. bart directors removed a family leave provision before they voted to ratify the deal. san francisco's muni agency is reminding riders to be on alert this holiday season. robberies and cell phones thefts have been a problem on some buses. muni wants people coming into the city to shop, to be careful and alert. stay with us traffic and weather in just a moment.

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good morning. the off-ramps continue to be shut down approaching el camino real. this is from eastbound and westbound 92. there was a fatal accident in the area involving a pedestrian and so a stretch of southbound el camino real also remains blocked, again that traffic alert in effect until further notice. also, we had a five-car crash southbound 101 approaching cesar chavez. it's now cleared. but we're still seeing delays and the fog is creeping in over the san mateo bridge. here's lawrence. >> yes. some dense fog showing up around the bay area this morning. if you are headed out the door, watch out for that. some of the visibilities less than a quarter mile in some spots. out the door we are looking toward russian hill and the golden gate bridge but you can't see it there. that fog a thin layer but just enough to bring with it some thick fog this morning, by the afternoon sunshine and clouds, temperatures in the 60s. tomorrow the bottom is going to drop out on the temperatures.

♪ it is 8:00 a.m. in the west. investigation reveals the brake did not work. a survivor tells us what happened next. the white house says shaishg working much better. but our john dickerson looks at why there could be nor problems ahead for obama care. and pictures of a new panda. she has a name. bao bao, the latest animal to bring the u.s. and china together. but first here's a look at today's "eye opener" at 8:00. >> it was a peaceful sunday morning commute transformed by screeching metal and screams. >> the engineer of the train told first responders he tried

to applied the brake but he felt like they weren't responding. >> the white house says the website is far from perfect but it's usable. >> authorities have confirmed speed was involved the accident but the investigation is far from over. >> demanding the country's president step down. >> the chairs of the house and senate committees believes the u.s. is less safe than just a couple of years ago. >> if you looks at just bulletin bombs you have situations where you could see more attacks like the mumbai attack or much more recently, the mall attack in. >> could it be four five years? i think so. >> it will work and will happen and it's going to be a lot of fun. >> one man made it rain, throwing $1,000 in bills into the crowd. he was charged with disorderly conduct.

>> what's disorderly about that? i'm charlie rose with norah o'donnell. gayle king is on assignment. it could take days or weeks to learn of the cause of a deadly new york city train crash. >> it happened on a tight curve ten miles north of its final stop. don dahler is at the scene in new york. good morning. >> reporter: good morning, norah and charlie. you can see the deraile train behind me as well as all the activities and two cars that were lifted and set back on the track this morning. it was a terrifying time for passengers including dr. joel zaritsky. he said no matter how many times he's made this trip, nothing could prepare him for what happened. >> it didn't feel real. it didn't feel real at all. it was like a movie. i left on the 5:50 train coming out of poughkeepsie. a very relaxing time on the

train. in fact, i started to fall asleep and it was right after that that i actually felt the car lift off the tracks. everybody in the entire car was dazed. not a sound. there was a lot of smoke. there was a lot of dirt. and a lot of gravel going around. after the first 30 seconds that's when you started hearing the screaming and the yelling. that's when i looked down and i realized that my hand and my arm was all blood and you have to start saying whose blood is it and where is it coming from? after 25 minutes it was a swarm of bees of emt people, police. phenomenal. it was absolutely phenomenal. i'm still processing it. i'm still trying to figure out why it occur and how it could have occurred. it's very, very difficult. i'm trying to get the images out

of my mind. countering that with how lucky i am. as soon as my feet touched the ground as i got out of that car, i knew. and i turned around and there was about six of us that got out of that car pretty quickly and we all turned to each other and said we are some of the luckiest people on earth. tuesday morning i will be back on the train going to the dental convention. i will sitting toward the back, not the front. but i'll be on that train. >> doctor zaritsky was one of the lucky ones. he, too, was injured. he hurt his hand in the accident and was treat and leased from the hospital. charlie, norah? >> thank you, don. the white house executive in charge of fixing the obama care website says healthcare.gov is night and day from where it was. obama officials say the site now has a 90% success rate. it can handle up to 50,000 users at once and at least 800,000 visitors a day. cbs news political director john dickerson is in washington. john, good morning.

>> good morning, charlie. >> so where are we? >> well, if everything the white house says is true, and we have to take it on faith for the moment, then they've gotten through one stage. but imagine if like that amazon drone delivery system you've been talking about this morning, imagine they had launchpad disasters for two months and then they cleared those up and now the thing can get in the air. that's a great, but it's a long way from getting promised product from ordering to the actual person who ordered it. and the key thing to look for here is the information that coming from the website if it's working gets to the insurance companies, it's accurate, and the insurance companies can use that information to send a packet out to somebody so they actually have insurance. >> so the administration is banking on the idea that once it worked people will forget about how long it took to get there. >> that's right. and what you start to have is once it works you have lots of people who say, wow, this

product is great, it's what they promised, my premiums are lower and the deductibles won't be shocking and i'm getting what was promised and you get rid of the nervousness of the people who are in the individual market, whose plans were canceled, who have to sign up by the 23rd of december, and you get lots of people, all the white house hope, of course, a lot of people signing up and saying this is a great product, which swamps all of the stories of people who have been frustrated. that's the scenario. >> john, to be honest, i'm still a bit confused. i know the website will work smoothly for the vast majority of users, but isn't it also true that the insurance companies say they're not getting the information from the website correctly. sometimes people feel that they've entered all the information and the insurance company has no record. the back end isn't working yet. >> that's right. that's the crucial thing to keep your eye on. it doesn't matter, frankly, if the website is working if everything gets messed up from the period where you choose a plan to when the insurance

company gets the information. if they're getting duplicate records or what are called orphan records, which is to say they're not getting anything at all. then when you're in the doctor's office after january 1st and you say my insurance company "x" and they say you're not signed up, that's not the product people are hoping to get. that's what they're working on. the key information is whether that link coming from the website getting to the insurance company, if that link is not strong, then people are not getting what was originally processed in this entire process. >> all right. john dickerson, good to see you. thank you. in 2011 a worker blew the whistle on a government programs that intentionally let thousands of weapons get into the hands of mexico's drug cartels. there was the killing of a beauty queen, and the murder of a border patrol agent.

>> in a new book published by simon & schuster, don dodson tells the inside story about how he had to expose the government's dirty little secret. sharyl attkisson has been investigating the story for years. she has the latest from washington. good morning. >> good morning, charlie. it's called "letting guns walk." less than three years ago, justice department officials were denying they had ever allowed such a thing. dodson stepped forward to prove them wrong. alcohol, tobacco, and firearms senior agent john dodson stands as a rare example, especially in the obama administration's war on leaks. >> i would say the average whistle-blower ends up losing his job. >> for me to still be employed there, i think everyone is surprised by it. >> he first blew the whistle on "fast and furious" in 2011. you were intentionally letting guns go to mexico. >> yes, ma'am. i mean, the agency was.

>> reporter: his new book is called "the unarmed truth," why he went public about the government's denials about gun-walking secrets. dodson says at the heart of it all, he still doesn't have the 30,000-foot view as to who orchestrated the controversial strategy and why. "fast and furious" was the biggest and best known of the gun walking cases but there were many involving multiple federal agencies. >> part of all this is to try to make people realize it hasn't all been answered. it's not over. it's just that you've forgotten about it. you've been diverted. don't look at my left hand look at my right. what's going on here? these things haven't been answered. you can make a difference. ask the questions. >> reporter: today there's still a battle over the "fast and furious" documents that president obama is withholding from congress under executive

privilege. >> what are those documents? what do they say? what is in there that won't be turned over? >> reporter: after two transfers dodson is now working out of atf's tucson office. they tried to block it saying it would hurt morale but would eventually clear it. he said the only danger of the book is it empowers other would-be whistle blowers. >> it tells people out there you know what, you can make a decision, you can make a choice. you can say no and stand up and take a stand against the agency. and they don't want that to get out there. >> atf says it encourages anyone who sees wrongdoing to report it through the prop everyer channels but had no comment on dodson or his book. the justice department says he's free to speak out about his experiences and publish his book but is forbidden from accepting compensation for it under ethics rules. dobson says the book will be published with or without compensation. norah and charlie. florida state is the new

number-one team in college football this morning. top-ranked auburn fell on saturday. with one second on the clock, alabama tried for a 57-yard field goal. the kick was short. auburn's chris davis caught it in the end zone. and there he goes. >> there goes davis! he's going to run it all the way back! oh, my god, he's going to win the football game. auburn's going to win the football game. >> that was the auburn play by play guy calling the game. davis carried it and gave them a victory over previously unbeaten alabama. the stadium erupted in pandemonium as you can see. auburn fans arnold the country were delirious. those watching at home uploaded their reactions online. they will play missouri on saturday for an s.e.c. title and a chance to play for the bcs championship. florida state faces duke this weekend for the acc title. one of the greatest football games i've ever seen. alabama and auburn.

>> i know. i want to see the video of jan crawford on the floor. i know. i love jan but i'm just saying she was probably completely devastated. i haven't talked to her since alabama lost. >> i can imagine. >> and duke. >> who could believe it. 10-2 faced the number one team in the country next week -- this week. >> i know who you're rooting for. >> i just love -- the best college game i've ever seen. >> yeah. fant

after 100 days and 123,000 online votes the baby panda finally has been named. this might be my favorite story of the day. bao bao is running a new chapter in began diplomacy. that story is coming up on "cbs this morning."

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chickens crossed the road from ranch to city life but thousands of owners have enough. we'll look at the problems they're causing in cities across the country. that story is next on "cbs this morning." >> announcer: this portion of "cbs this morning" sponsored by levemir flexpen. ask your health care provider about the benefits of levemir flexpen today. about the benefits of levemir flexpen today. do... check my blood sugar eat better. start insulin. today i learned there's something i don't have to do anymore. my doctor said with levemir® flexpen®... i don't have to use a syringe and a vial. levemir® flexpen® comes prefilled with long-acting insulin taken once daily for type 2 diabetes to help control high blood sugar. dial the exact dose. inject by pushing a button. no drawing from a vial. no refrigeration for up to 42 days. levemir® (insulin detemir [rdna origin] injection) is not recommended to treat diabetic ketoacidosis. do not use levemir® if you are allergic to any of its ingredients. the most common side effect is low blood sugar

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in cities across the country people are allowed to own chickens in urban areas. those would be farmers learning an unpleasant reality. >> reporter: in a backyard in costa mesa california henrietta and astrid have a good life for chickens. >> i wake up to chickens at the boar door wanting to come in the house or be fed. >> alex feeds his birds and they feed him. >> i'm grateful for all i have and when it comes out of my backyard, it's that much more desirable. >> as peterson has discovered chings lay more than eggs. >> every time we want to enjoy the backyard we need to hose it down and clean it up because the girls leave land mines wherever they go.

>> chickens need a lot of care they need care every single day. >> reporter: they're messy. >> they're messy, yes. >> reporter: she works at a shelter for unwanted and abandoned animals. the number of calls she gets from disillusioned backyard chicken keepers has doubled in the last five years. >> we have only a thousand most are for adoption. we're close to maximum capacity here so we can't take in every animal we get a call on. >> reporter: bird owners don't realize chickens can live for ten years but only lay eggs for two. they're hatching plans to deal with the birds. >> they're thinking i'll get chicks, throw seed in the backyard and we're going have eggs every morning. >> that's not the way its. we see chickens the same as taking care of a dog or cat. you wouldn't throw an 8-week-old puppy in the backyard and expect them to survive on their own.

>> reporter: one real estate website highlights homes with custom coops. celebrities have done it. the car dash yachbs tried keeping chicken but under the pressure they crack. even alan peterson has enough. he still has a certain affect for chickens but now feels owning them is for the birds. for "cbs this morning," john blackstone gladstone california. >> we've learned something. they only produce for the first two years and live to be ten. >> i think it would be very nice to have fresh eggs in the morning. >> there are other ways to get fresh eggs in the morning. >> really? maybe an amazon octocopter a drone delivering it. all right, cyber monday shopping could hit the $2 billion mark today. business analyst jill schlesinger, our favgts is in the toyota green room.

we'll ask her what online shoppers are looking for this morning and where to sell a video game system ended with a murder in san francisco. the seller was robbed and shot it's 8:25. time for news headlines. an online arrangement to sell a videogame system ended with murder in san francisco. the seller was robbed and shot to death yesterday afternoon in the bayview near bayshore and jerrold avenue. the victim's name has not been released. the oakland teen set on fire on an ac transit bus will return to school. luke "sasha" fleischman returned home from the hospital last week. police say homophobia was a motivation behind the attack. san francisco's muni agency is reminding riders to be on alert. robberies and cell phone information that have been a problem on -- snatchings have been a problem on some buses. be careful with your belongings.

stay with us, traffic and weather coming right up. get an 8 piece meal, any recipe with a dozen cookies baked in-restaurant. the kfc festive feast. that's a lot for just $19.99! today tastes so good.

good morning. southbound traffic on el camino real, a fatal accident involving a pedestrian and the westbound off-ramp to el camino real is shut down so a traffic alert is still in effect. the eastbound off-ramp was just reopened within the last few minutes. taking you outside, here's a live look at the san mateo bridge. it's crowded this morning trying to get out of hayward. westbound 92 jammed solid across the span heading towards

the other side towards the peninsula. bay bridge backed up fully into the macarthur maze. metering lights remain on. and this is actually the nimitz 880 in oakland obviously the fog is very thick this morning. let's go to lawrence with a check of your forecast. >> a thin layer of fog near the surface but if you get into it visibilities a quarter mile or less in some spots. as we head throughout the day that fog is going to start to mix out. we'll see a little sunshine and some clouds beginning to work their way into our skies. in fact, we have some big changes ahead over the next few days as the arctic air is going to begin to fall right into the bay area bringing with it cooler temperatures and maybe even a couple of scattered showers. so a couple of clouds in our direction now more on the way this afternoon. this will be the last day of 60s outside. i think as we look toward tomorrow, many temperatures struggling to get into the 50s. slight chance of showers, very cold nights ahead on wednesday and thursday.

for over 60,000 california foster children the holidays can be an especially difficult time. everything's different now. sometimes i feel all alone. christmas used to be my favorite. i just don't expect anything. what if santa can't find me? to help, sleep train is holding a secret santa toy drive. bring your gift to any sleep train and help keep the spirit of the holidays alive. not everyone can be a foster parent, but anyone can help a foster child.

welcome back to "cbs this morning." coming up this half hour marc ecko made hip-hop help his dream come true. he showed us how he beat the odds by ignoring labels. >> and jill sles inchlesinger is here with the cyber monday dealings. "the boston globe" says glass pods have replaced security gourds at two small airports. the unmanned portals are used at security exit checkpoints in syracuse georgia, and new york. they go back to secured areas

after getting off a plane. one traveler complained they slow everybody down. they look at the items from the song from the 12 days of christmas. if you bought one item from each verse it would add up to more than $27,000. that's up 8%. the "los angeles times" says two movies set holiday box office records. the"the hunger games" catching fire pulled in nearly $75 million nation wide over three days. that's the highest grossing of all time. it shot erd the record by harry potter and the sourcerer's stone. "frozen" had the biggest thanksgiving opening ever. it made nearly $67 million. >> it's always "the biggest ever." and "the new york times" looks at elwood the world's

ugliest dog. nearly hairless el wood was a mixed breed of crested cry niece and chihuahua. elwood was just elwood was just eight years old. i feel bad. this morning the giant panda club at the national zoo has a name bow wow. margaret brennan is at the smithsonian national zoo in washington with baubau is. has >> reporter: good morning to c. you.ng to well for over four decades what's known as panda diplomacy has put a friendly furry face on the contention between the u.s. petitive and china. it was a celebration fit for royalty, complete with dancers

and dignitaries.er receivi after receiving over 123,000 123,00 votes from the public, the giant panda cub's name was finally revealed. the naming ceremony was held exactly 10 days after the rth. panda's birth, baobao whose namens means precious is december tind as the zoo's number one attraction and has an important role. like the pandas who arrived before her, baobao is on loan from t from the chinese government. panda the first pandas were given to the zoo in 1972 to company rate the president's visit. first lady pat nixon jump started what later became known tarted w as panda diplomacy. omac

>> i think they're adorable en endearing creatures. creatures. >> reporter: maintaining a panda population in the u.s. has proven to be difficult. in 41 years baobao is only the second infant cub to survive past infancy. the first lady of china many described them as national they treasures. >> translator: many people love baby pandies as they do their bao own children. of >> reporter: michelle obama said bao bao is a way that they can work together. >> these remarkable animals stand as a symbol of the growing connections between our two countries. >> reporter: and the world can watch the three-month-old grow up by tuning in to the zoo's live cam. china's ambassador to the u.s.

>> i think it's a great day.he we have a very good name for the baby panda and everybody is so and excited. >> reporter: vice president biden is skejds to arrive in china this week to discuss economic issues an agenda that likely to be uprooted between the territorial dispute between china and japan.tecting protecting these endapgerred the endang panda is one of the two things that the countries agree on. >> biden is heading over but at least there's some panda porn for everybody. that's not my word. jill is here as you just say because we were talking about, you know cyber monday something that happened eight years ago, this modern form of ago. holiday shopping. and hoppers took advantage of t using faster web browsers at the office.

in its first year sales hit $484 million. last year the number reached nearly 1.5 billion and this year cyber monday could bring in $2 day billion, the single biggest spending day of the year. so jill, this is going to be the biggest one ever? ana >> i think it could be 131 >> million people expect to shop today. it's so funny why you think n about why this started. we had slow internet connections at at home. so retailers were smart.t. they said let's make this a d you holiday and then you can use your employer's fast internet connection, goof off at work and do a little holiday shopping. we're expecting $131 million g dollars. >> so many people shop online oned black friday.

. >> i think it could slow down on this particular day but retailers really smart. they they're saying let's make this t's an event. let' make you come online today.petiti but the competition is fierce were and we know that sales were downm a on the weekend from a year ago.you're still strong you're pushing 55 to $60 billion, that's real money, but not strong enough to reat make it a great season so far. it w >> don't you think a lot of the sales of the season will be driven by mobile technology, the? >> it's amazing. if you look at the mobile numbers, up 40% from last year. it's the largest driver of e commerce right now. all of the shoppers being able to get apps online. the downside is as the consumers mobi get really smart using the r sho mobile phones they may be xavier shoppers.

>> how do you know when a sale at. is really a sale. reall >> that's a great question. we're getting this day day from the national retail administration and i'm sure they're using thirds party we real resources to verify everything. co but when we get the next round of quarterly earnings from we' retailers, that's when we'll know the success of the season. >> why should i buy on monday you know? wouldn't there be better deals maybe from weeks now from? is there better deals out there today? >> there may be on certain m items. retailers are so matter. they give you a number of items, they say here is the greatest deal you can ever imagine. you go online and it's not available. but you're online already and sonting you get something similar to that. >> specific places where there

are good daels? go >> you can go to black friday.com and get a list of materials. but you should go on to amazon rent op search best deals and you'll getportant. a ton of different varieties. stick to your budget. you kn don't go crazy. the retailers are counting on self gifting.or get one for you and one for me. ing. >> you don't doe that? >> no. i know you never do that either right?t absolutely. i'm always thinking of only other people. >> she is enbelievable. i'm kidding.. everybody is buying for erybody' themselves. of course i need that. >> thank you were jill.astic. someone who will benefit from who cyber monday is the designer mark echo. he he turned his childhood passion into a powerhouse. he's the author of another book.

it's published by touch stone. he looks at echo's unlikely road to the top. >> reporter: the founlder of the global fashion and lifestyle company that bears his name mark ecko first found success only when he learned to unlabel da himself. >> i wasn't bold enough to rat, lly -- too fat to break dance and i was really into art. ♪0 >> reporter: it was the '80s, the dawn of hip hop and ecko was just trying to fit in. >> i didn't look the part of what i was trying to build. white jewish kid from new jersey.ried i had the good fortune that hip hop had this thing that was traveling through the fabric of all it that was called graffiti.

>> it was graffiti art that inspired him to start airbrushing sweatshirts and t-shirts in his parents garage. >> that was first step in defining my personal brand. >> by the time he was 20 ecko's passion problth had become a billion business. busy. it was his twin sister marcy that came up with the name ecko. >> marcy comes first, five minutes later, it's me. she said when we with were like t 18 years old, i said comedown me, come leave school. okay. are that's fine but are we going to be successful?s >> does money equal success? >> no. what i try to tell people is stop counting. stop trying to quantify success by a number. to

>> is it easy are if you to say >> all of that after all of your success. >> i think that the things that fuel me today, that excite me ay tha are the same things that did when i was 16 years old and they have nothing to do with money. >> mark's latest venture, 120 fashion, an entertainment see website aimed at young adult contrad males. >> do you see a contradiction, ut what it's all about what's on the >> outside? >> i hate fashion. >> you built your empire on fashion. >> no, i didn't. ralph lauren guilt his empire on h fashion. i'm not like the madison avenue guy.p i came up from the ground with rage. t-shirts in my garage. i think more people connect to my brand because of its source of inspiration rather than a source of aspiration. the big take away will be to refuse those labels to refuse tond

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cuts threatened to shut down the only underwater research lab. it sits in the florida marines sanctuary but they're enjoying a rebirth thanks to a new university sponsor and elaine quijano takes a plunge for a look inside. >> reporter: about five miles off the coast of key largo sits a base. we swam to the 43-foot-long laboratory run by florida international university. entering through the underbelly we met one of the scientists who calls it home. marine biologist mike. >> reporter: what makes this experience so unique for scientists? >> probably one of the most important things we have here is the gift of time. marine biologists usually have to squeeze their entire day into an hour and a half or a couple of hours. here you may have eight or nine

hours under water experiencing the reef and collecting data. >> reporter: aquarius is specially designed for scientists to work on the reef that typically i lasts around 10 days. most of it relies on ocean health. somewhere in the world 90% of coral has disappeared because of pollution, warming water temperatures, or disease. we watched biologist darren berkypile catch fish sniet causes lots of diseases and we don't know how many coral diseases transfer from one to the next. and it could be that these come diseases could be the reason for fish moving around. in september nasa astronauts compiled a ten-day mission at the larks test thiels complete in outer space. the extreme conditions allow for training and research that can't

be duplicated on land. aquarius program director tom potts. >> it's an immersive experience. you're not looking at it from afar. you're living it. >> reporter: a unique opportunity for scientists to live and work in the place they're committed to protecting. for "cbs this morning," elaine quijano, key largo, florida. >> this is extraordinary stuff that's going on i mean, what they're doing down there. >> incredible pictures. i'm glad they got the funding they need to continue to do the scientific work. all right. we'll be back. you're watching "cbs this morning."

hope you had great

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your realtime captioner is mrs. linda m. macdonald good morning, it's 8:55. i'm michelle griego with your kpix 5 headlines. bart's two biggest unions are working on a lawsuit against the transit agency over their contract dispute. the "san francisco examiner" reports a union official said a suit could be filed this week. the issue is the tentative contract that union members approved in october. bart directors removed a family leave provision before they voted to ratify the deal. we have received no reports of damages after two earthquakes shook the gilroy area overnight. the first was a magnitude 2.5 at 1:35 this morning. then a magnitude 3.7 struck at 2:05. the national retail federation estimates a record high 141 million people shopped over the holiday weekend but

says total spending is down nearly 3% from last year. today is cyber monday, the busiest online sales day of the year for retailers. now here's lawrence with the shopping forecast. >> and yeah, you might want do a little indoor shopping. it's going to be chilly the next couple of days. fog settling in outside right now. we're looking toward ocean beach. you can see some of the gray skies there at this time probably going to break up a little bit throughout the day today but we have much colder air diving in from the gulf of alaska. that is really going to send these temperatures plummetting the next few days. numbers wise today not bad. mainly in the 60s outside. but as we look toward tomorrow, many of these temperatures struggling to get up into the 50s even a slight chance of some showers, some very cold nights possibly a hard freeze wednesday night and into thursday. your "kcbs traffic" is coming up next.

good morning. traffic is crawling all this morning across the san mateo bridge westbound 92. you can see it jammed up just past the pay gates past the toll plaza out of hayward heading towards foster city. not helping matters is this traffic alert still in effect westbound 92, the off-ramp to el camino real is closed after a fatal accident involving a pedestrian. there were also delays on el camino real especially in the southbound direction. mass transit good option so far everything is on time. bart has 57 trains on time.

bay bridge backed up beyond the overcrossing

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